Customers

Article: Japanese Customer Expectations

Article written by Masako Kato, Intercultural management consultant, itim international...

Presentation: Customer Service in Japan

This presentation will cover Japan’s famously high-quality customer service, and what will...

Presentation: Managing Quality Claims in Japan

This presentation will explain how to understand and meet the quality expectations of...

Report: Marketing Challenges when targeting the Japanese market

Japan has the 3rd largest GDP worldwide, its population is over 125million, bigger than...

Webinar 09: Get to Know your Client and Adapt

APR

2014

How to Master B2C and B2B Marketing in Japan?Many export managers have experienced over...

10:30 - 11:30

This website and related activities are managed by the EU-Japan Centre for Industrial Cooperation, a joint venture between the European Commission's Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs (DG GROW) and the Japanese Government's Ministry of Economy, Trade & Industry (METI).