Presentation: Customer Service in Japan

About the Presentation 

This presentation will cover Japan’s famously high-quality customer service, and what will be expected of you by Japanese consumers and business partners. By the end of this presentation you should have gained an insight into the background of Japanese customer service as well as how to respond to the expectations of Japanese clients in the most efficient way.

About the Experts

Olivier Van Beneden is a Brussels-based consultant and co-founder of Japan Consulting Office (JCO) an organisation which offers considerable expertise both in the Japanese market and in Japan’s unique cultural and business environment. Olivier has substantial knowledge of both of the challenges of the Japanese market and of what EU SMEs must do in order to succeed in Japan.